Terms of Service

Article 1 (Purpose)

These Terms of Service ("Terms") set forth the rights, obligations, and other matters related to customers ("Customer") who access or use the websites (https://vpc.kr, https://console.vpc.kr) of Sangsang Network ("Company") or the services defined herein.

Article 2 (Definitions)

1. "Service" refers to cloud computing services — including infrastructure services (servers, storage, DB, network, etc.) and IT solution services — accessible from any Customer device.
2. "Customer" refers to any individual, corporation, or public institution that accesses the Service, agrees to these Terms, and uses the services provided by the Company.
3. "ID" refers to a combination of letters and numbers, or an email address, chosen by the Customer and approved by the Company for identification and service use.
4. "Password" refers to a combination of letters or numbers set by the Customer to verify their identity and protect their account.
5. "Credit" refers to a fee system established by the Company for promotional purposes that may be applied to specific products under defined conditions.
6. "Customer Information" refers to information stored by the Customer in the Company's Service, including personal information and credit information where applicable.
7. "Business Day" means a day on which commercial banks located in the Republic of Korea actually conduct business.

Article 3 (Posting and Modification of Terms)

1. ① The Terms are available on the Company's service websites. They apply when Customers access or use the websites and upon establishment of a Service Agreement.
2. ② The Company may revise the Terms within the limits permitted by applicable laws.
3. ③ The Company will notify Customers of revisions at least 7 days before the effective date. If revisions are unfavorable to Customers, at least 30 days' prior notice will be given.
4. ④ If a Customer does not express explicit objection within 30 days after notification, they are deemed to have agreed to the revised Terms.
5. ⑤ If a Customer does not agree to the revised Terms, either party may terminate the Service Agreement. The Company will notify the Customer of the termination reason, date, and refund amount.

Article 4 (Matters Not Specified in the Terms)

1. ① Matters not specified in these Terms shall be governed by applicable laws, regulations, customs, and individual service policies.
2. ② The Company may establish individual terms for each service. Individual terms take precedence over these Terms in case of conflict.
3. ③ Where individual terms contain no provision, these Terms shall apply.

Article 5 (Application for Service Use)

1. ① A Service Agreement is established when an applicant agrees to the Terms, applies for service use, and the Company approves the application.
2. ② Applicants must provide their real name and accurate information. False information voids all rights under the Terms and the Company may terminate the Service Agreement.
3. ③ Personal information provided during application is protected according to applicable laws and the Company's Privacy Policy.
4. ④ Minors (under civil law) may not use the Service even with guardian consent. By using the Service, Customers confirm they are not minors.

Article 6 (Formation of Service Agreement)

1. ① The Company shall approve applications submitted in good faith and with accurate information, unless there is a special reason not to.
2. ② The Company may refuse, delay, or terminate a Service Agreement if: (1) a false name or someone else's identity was used; (2) false information was provided; (3) the service is intended for illegal purposes; (4) approval is otherwise inappropriate; (5) the applicant has outstanding payments; (6) there is a history of payment defaults or inappropriate service use; or (7) other equivalent grounds exist.
3. ③ The Company will notify the applicant if their application is refused or delayed.

Article 7 (Notifications to Customers)

1. ① Unless otherwise specified, the Company will send notifications to the email address registered by the Customer.
2. ② For notices to all Customers, the Company may post the notice on the service website for 7 days or more instead of individual notification. This does not apply to changes unfavorable to Customers.
3. ③ Customers must keep their contact information (email, mobile, phone) up to date. The Company is not responsible for disadvantages arising from outdated contact information.

Article 8 (Types and Changes of Individual Services)

1. ① The Company posts the types, details, and pricing of individual services on the service website. Customers should review these details before applying.
2. ② The Company may add or change individual services by posting updated information on the website or notifying Customers per Article 7. Customers retain the rights under Article 3(5) for changes unfavorable to them.
3. ③ If a service is to be terminated, the Company will provide 60 days' prior notice.

Article 9 (Service Provision)

1. ① In principle, the Company provides services 24 hours a day, 7 days a week. Services may be restricted in whole or in part due to maintenance, equipment failure, or force majeure.
2. ② The Company may conduct scheduled maintenance, with schedules posted on the service website.

Article 10 (Customer Account Management)

1. ① Customers are responsible for managing their ID and password and preventing unauthorized third-party use.
2. ② If a Customer discovers their ID or password has been stolen or used by a third party, they must immediately notify the Company and follow its guidelines.
3. ③ The Company may restrict use of an ID if it risks unauthorized disclosure of personal information or causes confusion with the Company or its operators.
4. ④ All liability for violations of this Article rests with the Customer.
5. ⑤ The Company may limit the number of accounts a Customer may hold per its policies.

Article 11 (Changes to Customer Personal Information)

1. ① Customers may review and update their personal information on the service website at any time. Certain essential information (company name, real name, business registration number, etc.) may not be changed unilaterally.
2. ② If Customer information changes after service application, the Customer must update it on the service website and notify the Company.
3. ③ The Company is not responsible for disadvantages arising from inaccurate information or failure to notify changes.

Article 12 (Transfer and Changes of Customer Information)

1. ① No Customer may transfer, assign, or encumber their rights and obligations under the Service Agreement to a third party without consent.
2. ② In case of inheritance, merger, or division, the Customer and successor must immediately notify the Company with supporting documents through the designated process.
3. ③ The successor is responsible for all obligations under the Terms and Service Agreement prior to succession. The Customer and successor are jointly liable for related issues.

Article 13 (Suspension or Termination of Service Use by the Company)

1. ① The Company may suspend a Customer's service without prior notice in cases including: (1) unpaid fees; (2) spam or bulk information transmission; (3) programs causing harm to other customers' systems; (4) abnormal traffic affecting the network; (5) failure to install security updates; (6) use against national or public interest; (7) violation of law or public order; (8) damage to others' reputation; (9) server infection or suspected hacking; (10) third-party rights claims; (11) government agency requests; (12) circumventing service conditions (e.g., multiple accounts for free service); (13) using free credits for cryptocurrency mining; (14) other violations of Terms.
2. ② The Company will notify the Customer of the suspension reason, period, and appeal procedure. Service rights will be restored promptly once the grounds are resolved.
3. ③ If grounds for suspension persist, the Company may terminate the Service Agreement with notification per Article 7.
4. ④ The Company may charge fees for the suspension period.

Article 14 (Service Interruption)

1. ① The Company may interrupt service due to: (1) unavoidable reasons such as equipment repair; (2) risk of disruption from national emergencies, equipment faults, or traffic spikes; (3) force majeure making stable service impossible; (4) telecommunications provider service interruption.
2. ② For cases in (1), the Company will provide at least 1 day's advance notice. For cases in (2)–(4), service may be suspended without prior notice.

Article 15 (Suspension or Termination by Customer)

1. ① Customers wishing to suspend or terminate service must notify the Company through the procedure posted on the service website. Outstanding fees must be paid before termination proceeds.
2. ② Temporary suspension conditions (permitted duration, fees during suspension, etc.) are governed by details posted on the service website.
3. ③ Server suspension is limited to 90 consecutive days and 180 cumulative days within 12 months. Exceeding this without the Company's consent allows the Company to reclaim the server after notifying the Customer. Customer data is backed up for 30 days then deleted.
4. ④ Customers must back up server data before terminating the Service Agreement. The Company deletes all servers and resources upon termination, and deletion is permanent.

Article 16 (Termination by the Company)

1. ① The Company may terminate the Service Agreement at its discretion without further negotiation if: (1) the Customer fails to address unpaid fees within the specified period; (2) information in the application is found to be false; (3) the Customer intentionally disrupts service operations; (4) Customer obligations under Article 26 are violated without remediation; (5) grounds under Article 13 are not resolved; (6) a government agency requests termination due to legal violations.
2. ② For cases (1), (2), (4), and (5), the Company may request remediation within a specified period before terminating.

Article 17 (Restrictions for Spam Senders)

1. ① The Company may restrict service or terminate the Agreement if a Customer: (1) is reported by the Korea Communications Commission or KISA for spam; (2) sends bulk spam causing or risking system failures; (3) continues sending spam after recipients request removal.
2. ② Customers are civilly and criminally liable for sending commercial spam against recipients' explicit objections.

Article 18 (Service Fees)

1. ① The Company posts service fees and any changes on the service website.
2. ② Services are broadly categorized into fixed-term contracts and hourly services.
3. ③ Fee changes during a service contract period do not apply retroactively unless there is a specific reason.
4. ④ The Company may issue "Credits" for use with services. Details are posted on the service website.

Article 19 (Fee Calculation and Settlement)

1. ① Service fees are calculated monthly from the 1st to the last day of each month.
2. ② If service begins mid-month, fees are calculated on a pro-rata basis from the start date to the end of that month.

Article 20 (Termination Fees)

1. ① If a Service Agreement is terminated per Articles 13(3), 15, 16, or other Customer-side reasons, a termination fee applies:
   1. 1. Early termination within the agreed period:
      Fee = [Monthly rate without contract] × [Usage period] × [(Agreed-period discount rate) − (Usage-period discount rate)]
   2. 2. Reduction of contract period:
      Fee = [Monthly rate without contract] × [Usage period] × [(Original discount rate) − (New discount rate)]
2. ② No termination fee applies if: (1) cumulative service downtime due to the Company's fault exceeds 72 hours in a month; or (2) service outages exceeding 1 hour occur 5 or more times in a month due to the Company's fault.

Article 21 (Payment and Billing)

1. ① The Company issues invoices the month following service use. Customers must pay by the due date.
2. ② Payment methods: (1) Domestic (Korean) corporate customers: credit card, bank transfer, or virtual account; (2) Other customers: credit card.
3. ③ Invoices are sent at least 5 days before the payment due date.
4. ④ Unpaid amounts incur a 2% monthly surcharge and are re-invoiced with notification.
5. ⑤ If payment remains outstanding until the end of the following month, the Company may terminate service per the posted procedures.

Article 22 (Payment Responsibility)

The Customer is responsible for service fee payments. If a designated payer is assigned, the Customer and the designated payer are jointly liable. The Customer must provide confirmation of the designated payer's responsibility.

Article 23 (Invoice Disputes)

1. ① Customers may formally dispute invoiced amounts in writing or by email.
2. ② The Company will review formal disputes within 7 business days and notify the Customer of the outcome. Delays will be communicated with reasons.

Article 24 (Refunds)

1. ① Overpayments may be offset against the following month's invoice.
2. ② Customers may request a refund of overpayments before the offset is applied.
3. ③ Purchased services are refundable to account balance. Payments made via international payment methods (foreign cards, Alipay, etc.) cannot be transferred back to the original payment method.

Article 25 (Company Obligations)

1. ① The Company shall endeavor to provide services in a stable and continuous manner.
2. ② In case of service disruption, the Company will repair or restore service as quickly as possible.
3. ③ The Company shall fairly and promptly handle Customer complaints and suggestions per its procedures.
4. ④ The Company collects and retains Customer personal information per its Privacy Policy and shall not provide it to third parties without consent, except as required by law.
5. ⑤ The Company shall not access or process Customer information for purposes beyond these Terms, except where necessary for troubleshooting or Customer data protection.
6. ⑥ If data processing (deletion, modification, etc.) is required, the Company will obtain Customer consent. If consent is absent and the situation disrupts service or other Customers, the Company may suspend service per Article 13(2).

Article 26 (Customer Obligations)

1. ① Customers must pay fees by the due date.
2. ② Customers must not interfere with Company service operations or other Customers' use.
3. ③ Customers must not use the Service to distribute obscene, illegal, harmful, or gambling content, or engage in illegal activities. Customers bear full responsibility for their information and services operated through the Service.
4. ④ If processing third-party personal information via the Service, Customers must comply with all applicable laws and protect such information. The Company is not liable for resulting data breaches.
5. ⑤ Customers must regularly apply security updates to their servers. The Company is not liable for security incidents unless a separate security services contract exists.
6. ⑥ Customers are responsible for copyright issues related to their servers and must obtain all necessary software licenses.
7. ⑦ If a Customer distributes illegal software or spam through the Service causing harm to others, the Company bears no responsibility and the Customer must indemnify and hold the Company harmless.
8. ⑧ Customers must not post or transmit data containing software viruses or other code that disrupts or destroys the Service or other systems.
9. ⑨ Customers must fully understand and comply with all applicable laws, these Terms, and the Company's guidelines.
10. ⑩ Customers are obligated to back up and store their data. The Company is not liable for data loss due to inadequate data management unless a separate backup service is in use.
11. ⑪ Customers may not resell or sublease the Service to third parties without the Company's consent.

Article 27 (Company's Liability for Damages)

1. ① If the Company's fault causes monthly availability to fall below 99.95%, compensation is as follows:

   Monthly Availability	Compensation (% of Monthly Fee)
   99.0% ≤ x < 99.95%	10%
   95.0% ≤ x < 99.0%	25%
   Below 95.0%	50%

2. ② For irrecoverable damage to file storage, CDN, or NAS services due to the Company's fault:

   Monthly Availability	Compensation (% of Monthly Fee)
   99.0% ≤ x < 99.9%	10%
   Below 99.0%	25%

3. ③ Customers must submit a claim document specifying the reason, amount, and basis for the claim. The Company may deduct the monthly fee from the compensation amount.
4. ④ This Article applies only to paid service Customers. The Company is not liable for damages incurred by free-service Customers.

Article 28 (Customer's Liability for Damages)

1. ① The Customer agrees to indemnify and hold harmless the Company, its affiliates, officers, agents, partners, and licensors from disputes arising from: (1) the Customer's violation of these Terms, applicable laws, or regulations; or (2) actions taken by the Company in investigating or responding to suspected violations.
2. ② Customer indemnification includes the Company's legal fees, expenses, and damages arising from such claims.
3. ③ Article 27 procedures apply mutatis mutandis to Company claims against Customers.

Article 29 (Limitation of Liability)

1. ① To the maximum extent permitted by law, the Company is not liable for losses or damages arising from: (1) force majeure (natural disasters, war, government policy); (2) Customer's intentional, negligent, or omissive acts; (3) third-party telecommunications provider failures; (4) scheduled maintenance interruptions with prior notice (except intentional or grossly negligent interruptions); (5) scheduled inspections per Article 9; (6) Customer use exceeding the service scope; (7) third-party damages from inaccurate or unlawful Customer information; (8) security incidents due to Customer's poor security management; (9) national emergencies or nationwide network failures; (10) service interruptions to prevent spread of incidents from Customers' systems; (11) disruptions from illegal intrusions; (12) failures from equipment, software, or OS installed by the Customer; or (13) free service use.
2. ② The Company's maximum cumulative liability is the greater of: (A) total fees paid by the Customer in the 6 months prior to the cause of action, or (B) USD 1,000.

Article 30 (Governing Law and Jurisdiction)

1. ① These Terms are governed by the laws of the Republic of Korea, regardless of conflicts of law principles or the Customer's location.
2. ② The Customer and Company irrevocably consent to the exclusive jurisdiction of the Seoul Central District Court. Judgments may be enforced in any court of competent jurisdiction.

Article 31 (Disclaimer)

1. ① To the maximum extent permitted by law, the Service is provided "as is" and "as available." The Company makes no express or implied warranties regarding quality, durability, performance, accuracy, merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, or security.
2. ② The Company does not represent or warrant the validity, accuracy, reliability, quality, completeness, or currency of any information provided through the Service.

Article 32 (Severability)

If any provision is found invalid or unenforceable by a court of competent jurisdiction, the remaining provisions remain fully valid and enforceable.

Article 33 (No Waiver)

The Company's failure to exercise or enforce any right under these Terms shall not constitute a waiver of that right in connection with any subsequent or similar breach.

Article 34 (Trade Regulations Compliance)

Customers agree to comply with all applicable data protection, import, re-import, sanction, anti-boycott, and export control laws and regulations, including EU Dual Use Export Controls, US Export Administration Regulations, ITAR, and international economic sanctions programs. Customers are solely responsible for ensuring their use of the Service complies with applicable trade restrictions. Customers confirm they are not listed on any sanctions list of the UN Security Council, US NSC, US Government, or equivalent bodies.

Article 35 (Language)

The Korean version of these Terms is the official and legally binding version. The Company may provide translations in English and other languages for reference purposes only. In the event of any inconsistency or ambiguity between the Korean version and any translation, the Korean version shall prevail in all cases.

This Addendum applies only to Customers located or residing in EU territories who access EU-region services. In case of conflict with the main Terms, this Addendum prevails for EU Customers.

Article 3(3) is modified so that the Company provides at least 30 days' advance notice of any changes to the Terms, including information about Customers' right to reject changes per Articles 3(4) and 3(5).

This Addendum applies only to Customers located or residing in US territories who access US-region services. In case of conflict with the main Terms, this Addendum prevails for US Customers.

1. DMCA Copyright Policy

The Company processes copyright infringement notices in accordance with the Digital Millennium Copyright Act (DMCA). If you believe that content in the Service infringes your copyright, please send a written notice to the Company's designated agent including: (1) a signature of the copyright owner or authorized representative; (2) identification of the copyrighted work claimed to have been infringed; (3) identification of the allegedly infringing material and its location; (4) your contact information; (5) a statement of good-faith belief that the use is not authorized; and (6) a statement that the notice is accurate and you are authorized to act on behalf of the copyright owner.

2. California Consumer Privacy Rights (CCPA)

California residents have the following rights under applicable law: (1) Right to Know — the categories and purposes of personal information we collect, use, disclose, or sell; (2) Right to Delete — request deletion of personal information we have collected (subject to legal exceptions); (3) Right to Opt Out — opt out of the sale of personal information (the Company does not sell customer personal information); (4) Right to Non-Discrimination — not be discriminated against for exercising these rights. To exercise these rights, please contact us using the information provided at the end of these Terms.

3. Arbitration Agreement and Class Action Waiver

To the fullest extent permitted by law, any dispute arising from these Terms or the Service shall be resolved through binding individual arbitration rather than in court or through class action. Arbitration shall be conducted under the American Arbitration Association (AAA) Consumer Arbitration Rules. Both parties waive the right to resolve disputes through class or representative actions. If this arbitration agreement is unenforceable for a particular dispute, such dispute shall be subject to the jurisdiction of courts in the United States.

4. Export Control Compliance

Customer agrees to comply with all applicable US export control laws and regulations, including the Export Administration Regulations (EAR) and sanctions administered by the Office of Foreign Assets Control (OFAC). Customer confirms that they are not located in a US-embargoed country or territory, and are not listed on any US government denied party or sanctions list.

This Addendum applies to Customers located or residing outside Korea who access non-Korea region services. In case of conflict with the main Terms, this Addendum prevails for International Customers.

1. International Data Transfers

Customer understands and agrees that their personal information and customer data may be transferred to and processed in the Republic of Korea. Data protection standards in the Republic of Korea may differ from those in the Customer's country or region. By using the Service, Customer consents to such data transfers.

2. Local Law Compliance

Customer is solely responsible for ensuring their use of the Service complies with all applicable laws and regulations in their country or region, including but not limited to data protection laws, cybersecurity regulations, and content restrictions. The Customer bears full responsibility for any consequences arising from violations of local laws and regulations.

3. Billing Currency and Payment

All service fees are priced and billed in US Dollars (USD). International payments may incur currency conversion fees or bank charges, which are the sole responsibility of the Customer. The Company is not liable for any price differences resulting from exchange rate fluctuations.

4. Service Availability

Certain service features or content may be unavailable in some regions due to local legal restrictions. The Company does not guarantee that all service features are accessible in every country or region. Inability to access specific features due to regional restrictions does not constitute a breach of the Service Agreement.

5. Customer Support Language

The Company primarily provides customer support in Korean and English. The Company will make reasonable efforts to assist Customers with other language needs, but does not guarantee equivalent support services in all languages.